Privacy Policy
Last updated: November 07, 2025
1. Introduction
Welcome to Raw Culture. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the RGPD (Règlement Général sur la Protection des Données).
Raw Culture is an online fashion store specializing in custom hoodies and apparel. We partner with Printful for manufacturing and fulfillment services. Raw Culture is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at contact@raw-culture.com
2. Data We Collect
Personal Information
When you make a purchase or create an account, we collect:
• Name and contact details (email, phone number)
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Order history and preferences
Technical Data
We automatically collect:
• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Cookies and similar tracking technologies
3. How We Use Your Data
We process your personal data for the following purposes:
Order Processing: To fulfill your orders, process payments, and deliver products
Customer Service: To respond to your inquiries and provide support
Marketing: To send promotional emails (with your consent)
Legal Compliance: To comply with legal obligations and protect our rights
Website Improvement: To analyze usage and enhance user experience
4. Legal Basis for Processing
Under the RGPD, we process your data based on:
Contract Performance: Processing necessary to fulfill our contract with you (order processing, delivery)
Consent: When you've given explicit consent (marketing communications, cookies)
Legitimate Interest: For fraud prevention, website security, and business operations
Legal Obligation: To comply with tax, accounting, and legal requirements
5. Data Sharing and Disclosure
We may share your data with:
Printful: Our print-on-demand and fulfillment partner who manufactures and ships your orders. Printful processes your shipping information and order details to fulfill your purchase. Printful is RGPD compliant and acts as a data processor on our behalf.
Payment Processors: Secure payment gateways that process your payment information (all partners comply with PCI DSS standards)
Email Service Providers: For sending order confirmations and marketing communications (with your consent)
Analytics Providers: To help us understand website usage and improve our services
Legal Authorities: When required by law or to protect our legal rights
We do not sell your personal data to third parties. All partners are required to comply with RGPD standards and maintain strict confidentiality.
6. Your Rights Under RGPD
You have the following rights regarding your personal data:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time for marketing communications
To exercise these rights, contact us at contact@raw-culture.com. We will respond within one month.
7. Data Retention
We retain your personal data only as long as necessary:
• Order data: 10 years (tax and accounting requirements)
• Account data: Until account deletion or 3 years of inactivity
• Marketing data: Until you unsubscribe or withdraw consent
• Technical data: 13 months maximum
8. Data Security
We implement appropriate technical and organizational measures to protect your data:
• SSL encryption for data transmission
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Access controls and employee training
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
9. International Transfers
Your data may be transferred outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through:
• European Commission approved Standard Contractual Clauses
• Adequacy decisions recognizing equivalent protection
• Your explicit consent where required
10. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes constitutes acceptance.
12. Contact Us
Raw Culture
Email: contact@raw-culture.com
Business Registration: United States
Online Store (No Physical Location)
You also have the right to lodge a complaint with your national data protection authority.