Terms & Conditions

1. Agreement to Terms

Welcome to Raw Culture. By accessing our website and purchasing our fashion products and hoodies, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with any part of these terms, you must not use our website or purchase our products.

2. Company Information

3. Products and Services

Print-on-Demand Service

Raw Culture operates as an online print-on-demand store. All products are custom-made through our fulfillment partner Printful after you place your order. This means:

Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all our fashion items and hoodies. However, we do not warrant that product descriptions, colors, or other content are completely accurate, current, or error-free. Actual colors may vary slightly due to screen settings and printing processes.

Pricing

All prices are listed in USD and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Prices applicable to your order will be those displayed at the time you complete your purchase.

Availability

While we manufacture products on demand, certain styles, sizes, or colors may become unavailable. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

4. Orders and Payment

Order Process

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment Methods

We accept the following payment methods: credit cards, debit cards, PayPal, and other methods displayed at checkout. Payment must be received in full before order dispatch. All transactions are processed securely through certified payment gateways.

5. Shipping and Delivery

Fulfillment Process

All orders are fulfilled by our partner Printful. Once you place an order, it goes through the following process:

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method selected.

Delivery Time

Total delivery time includes production time (2-7 business days) plus shipping time. Estimated shipping times vary by location:

Delivery times are estimates and not guaranteed.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or stolen packages after delivery confirmation by the shipping carrier.

6. Returns and Refunds

Important Note About Custom Products

Since all our products are made-to-order specifically for you, returns are limited to cases of defective items, manufacturing errors, or shipping damage. We cannot accept returns for reasons such as change of mind, wrong size ordered, or general dissatisfaction with custom-made products.

Defective or Damaged Products

We will accept returns and provide replacements or refunds for:

To request a return for defective items, contact us at contact@raw-culture.com within 30 days of delivery with photos of the issue.

Return Process

Refund Process

Once we receive and verify your defective item, we will process your refund within 14 days to your original payment method. You may also choose a replacement product instead of a refund.

7. Exchanges

Due to the custom nature of our print-on-demand products, we do not offer direct exchanges. If you need a different size or color and received a non-defective item, you will need to place a new order.

8. Product Warranty

We warrant that our products are free from defects in materials and workmanship under normal use for 90 days from purchase. This warranty does not cover normal wear and tear, misuse, or damage from improper care.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, designs, and software, is the property of Raw Culture or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from this website without our prior written consent.

10. User Conduct

You agree not to:

11. Limitation of Liability

To the fullest extent permitted by law, Raw Culture shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts in the United States.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

14. Contact Information